2018-2019 Spring Edition 
    
    Mar 29, 2024  
2018-2019 Spring Edition [ARCHIVED CATALOG]

Business Communication Skills Certificate of Achievement


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Completion of this certificate provides students with the competencies needed for successful oral and written communication in workplace settings. The program emphasizes the skills demanded by employers regardless of industry. Students learn to create business documents, use effective interpersonal skills, and apply listening skills. This program prepares students for entry- to mid-level jobs in office work and other business areas that require strong communication skills. Furthermore, the required courses of this certificate apply toward the more in-depth certificate (25-27.5 units) in business communications.

Program Student Learning Outcomes


Students who complete this program will be able to:

  • Apply principles, planning, organization, and styles to written and oral business communications, including proper consideration of ethical, cultural, gender, and other aspects of the communication.
  • Create appropriate written business documents, such as letters, memorandums, reports, proposals, requests for proposals (RFPs),instructions, employment-related documents, as well as email and other online written business communications. They will use correct grammar, style, and format.
  • Orally communicate clearly, effectively, and appropriately, including critical listening, communication with workplace superiors, coworkers, customers, clients; use telephone, webinar, and other online communications; use teamwork, meeting, and leadership skills, interviewing, business etiquette, presentations,as well as nonverbal communications.
  • Behave in a professional manner appropriate to organizational expectations, including the exercise of initiative and self-direction and observation of laws, rules, and ethical practices.
  • Apply analytical and organizational skills, including the ability to exercise judgment, manage finances and solve workplace problems, as well as ability to manage time and prioritize tasks.

Total Units for the Certificate 13-15.5


*Course has a prerequisite, corequisite, limitation, or recommended preparation; see course description.

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