Business Communication Skills Certificate of Achievement

Completion of the Business Communication Skills low-unit certificate prepares students to use effective workplace communications, written and oral. Effective documents, reports, and other written communications, internal and external, print and electronic, are emphasized. Students learn to communicate clearly, use effective interpersonal skills, and apply listening skills, all for the business environment. While a vast array of occupations require communications skills, occupations specific to communications include, but are not limited to, Media and Communication workers, Public Relations Assistants, Sales and Marketing Assistants, Office Assistants, Event Planners, Dispatchers, Fundraising Specialists, and Supervisors. Provides a foundation for the larger (23-26 units) Business Communications Certificate.

Program Student Learning Outcomes

Students who complete this program will be able to:

Effectively and appropriately apply principles, planning, organization, and styles to written and oral business communications, including proper consideration of ethical, cultural, gender, and other aspects of the communication.
Create appropriate written business documents, such as letters, memorandums, reports, proposals, requests for proposals (RFPs), instructions, employment-related documents, as well as email and other online written business communications. Use correct grammar, style, and format.
Orally communicate clearly, effectively, and appropriately, including critical listening, communication with workplace superiors, coworkers, customers, clients; use telephone, webinar, and other online communications; use teamwork, meeting, and leadership skills, interviewing, business etiquette, presentations, as well as nonverbal communications.
Behave in a professional manner appropriate to organizational expectations, including the exercise of initiative and self-direction and observation of laws, rules, and ethical practices.

Required Courses

BUS 103 BUSINESS ENGLISH 3 Units
or
ENG 1A PRINCIPLES OF COMPOSITION I 4 Units *
or
ENG 1AH HONORS PRINCIPLES OF COMPOSITION I 4 Units *
BUS 102 ORAL BUSINESS COMMUNICATIONS 3 Units
BUS 104 BUSINESS COMMUNICATION 3 Units *
BUS 196 WORKPLACE SUCCESS SKILLS 1 Unit
Select from Restricted Electives 1-3 Units

Total Units for the Certificate 11-14

Restricted Electives: Select 1-3 units from the following courses

BUS 1 INTRODUCTION TO BUSINESS 3 Units
or
BUS 1H HONORS INTRODUCTION TO BUSINESS 3 Units
BUS 13 LEGAL ENVIRONMENT AND BUSINESS LAW 3 Units
BUS 16 PERSONAL LAW,STREET LAW 3 Units
BUS 105 SOCIAL MEDIA MARKETING 3 Units
BUS 125 HUMAN RELATIONS IN BUSINESS 3 Units
BUS 135 MARKETING 3 Units
BUS 160 ENTREPRENEURSHIP 3 Units
CWE 180 CO-OP-ED-BUSINESS 3 Units
CIM 112 MICROSOFT OFFICE 3 Units
CIMA 102 WORD PROCESSING - WORD 3 Units
CIMA 108 BUSINESS PRESENTATIONS - POWERPOINT 3 Units
COMM 5 INTERPERSONAL COMMUNICATION 3 Units
COMM 20 INTERCULTURAL COMMUNICATION 3 Units
*Course has a prerequisite, corequisite, limitation, or recommended preparation; see course description.