2019-2020 Spring Edition 
    May 21, 2022  
2019-2020 Spring Edition [ARCHIVED CATALOG]

Business Communications Certificate of Achievement

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Completion of the Business Communication Certificate prepares students to use effective workplace communications, written and oral. Effective documents, reports, and other written communications, internal and external, print and electronic, are emphasized. Students learn to communicate clearly, use effective interpersonal skills, and apply listening skills, all for the business environment. While a vast array of occupations requires communications skills, occupations specific to communications include, but are not limited to, Media and Communication workers, Public Relations Assistants, Sales and Marketing Assistants, Office Assistants, Event Planners, Dispatchers, Fundraising Specialists, and Supervisors.

Program Student Learning Outcomes

Students who complete this program will be able to:

  • Create appropriate written business documents, such as letters, memorandums, reports, proposals, and requests for proposals (RFPs), instructions, employment-related documents, as well as email and other online written business communications. Use correct grammar, style, and format.
  • Orally communicate clearly, effectively, and appropriately, including critical listening, communication with workplace superiors, coworkers, customers, clients; use telephone, webinar, and other online communications; use teamwork, meeting, and leadership skills, interviewing, business etiquette, presentations, as well as nonverbal communications.
  • Integrate expertise in technical knowledge and skills with thinking and reasoning strategies to create, innovate, and devise solutions.
  • Behave in a professional manner appropriate to organizational expectations, including the exercise of initiative and self-direction and observation of laws, rules, and ethical practices.

Total Units for the Certificate 23-26

Restricted Electives: Select 1-3 units from the following courses

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