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Apr 16, 2024
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2021-2022 Catalog [ARCHIVED CATALOG]
IT Help Desk Specialist Certificate of Completion
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The IT Help Desk Specialist certificate of completion is a tuition- free noncredit certificate which allows individuals to begin training in the high employment potential field of Help Desk IT Information Technology (IT). This certificate is also of value to all 21st-century workers especially individuals wishing to complement current skills with modern-day cloud and computer- orientated applications. The certificate includes required courses on developing keyboarding skills. Other required courses cover office procedures, an introduction to Windows, and cloud solutions. A cloud solution provides universal access to data anywhere and applications that can act on data using any intelligent device, PC/Mac, tablet, or smartphone. Students then have the option of restrictive electives focusing on various Microsoft Applications.
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Program Student Learning Outcomes
Students who complete this program will be able to:
- Identify basic IT terminology.
- Describe and identify the basic components of a client-server network.
- Prepare business documents and create them at speeds of up to 30 words per minute
REQUIRED CORE
| Course ID |
Title |
Hours |
| CIMA 421NC |
Keyboarding for Computers – Beginning |
58.1 |
| CIMA 422NC * |
Keyboarding for Computers - Intermediate |
58.1 |
| CIMA 400NC |
Office Skills – Office Procedures |
83.0 |
| CIMA 401NC |
Office Skills – Microsoft Windows |
83.0 |
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Restricted Electives |
166.0 |
TOTAL HOURS FOR THE CERTIFICATE:
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448.20
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| Restricted Electives – Select two Courses |
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| CIMA 402NC * |
Word Processing – Microsoft Word |
83.0 |
| CIMA 403NC * |
Office Skills – Outlook Teams |
83.0 |
| CIMA 404NC * |
Spreadsheets – Microsoft Excel |
83.0 |
| CIMA 405NC * |
Microsoft Office 365 (Database Access, and SharePoint) |
83.0 |
| CIMA 408NC * |
Business Presentations – Microsoft PowerPoint |
83.0 |
*Course has a prerequisite, corequisite, limitation; or recommended preparation; see course description.
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