2021-2022 Catalog 
    Jan 22, 2022  
2021-2022 Catalog [ARCHIVED CATALOG]

IT Help Desk Specialist Certificate of Completion

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The IT Help Desk Specialist certificate of completion is a tuition- free noncredit certificate which allows individuals to begin training in the high employment potential field of Help Desk IT Information Technology (IT). This certificate is also of value to all 21st-century workers especially individuals wishing to complement current skills with modern-day cloud and computer- orientated applications. The certificate includes required courses on developing keyboarding skills. Other required courses cover office procedures, an introduction to Windows, and cloud solutions. A cloud solution provides universal access to data anywhere and applications that can act on data using any intelligent device, PC/Mac, tablet, or smartphone. Students then have the option of restrictive electives focusing on various Microsoft Applications.

Program Student Learning Outcomes

Students who complete this program will be able to:

  • Identify basic IT terminology.
  • Describe and identify the basic components of a client-server network.
  • Prepare business documents and create them at speeds of up to 30 words per minute


Course ID Title Hours
CIMA 421NC   Keyboarding for Computers – Beginning 58.1
CIMA 422NC  * Keyboarding for Computers - Intermediate 58.1
CIMA 400NC   Office Skills – Office Procedures 83.0
CIMA 401NC   Office Skills – Microsoft Windows 83.0
  Restricted Electives 166.0



Restricted Electives – Select two Courses  
CIMA 402NC  * Word Processing – Microsoft Word 83.0
CIMA 403NC  * Office Skills – Outlook Teams 83.0
CIMA 404NC  * Spreadsheets – Microsoft Excel 83.0
CIMA 405NC  * Microsoft Office 365 (Database Access, and SharePoint) 83.0
CIMA 408NC  * Business Presentations – Microsoft PowerPoint 83.0

*Course has a prerequisite, corequisite, limitation; or recommended preparation; see course description.

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